Consistent service quality and customer focus
Labco Nous organizes its processes around customer needs, taking special care of the critical aspects of our services, subject to a constant process of evolution and improvement.
Our goal is to overcome physical barriers to integrate our service offering efficiently and harmoniously in the operations of our clients, thus becoming an extension of their laboratories.
Commitment
Permanent ongoing information
Delivery times
Issue of pre-reports
Permanent Pre-Analytical and Post-Analytical information
Technical process monitoring by the customer
Explicit indication of confirmed results
Interpretation of inconsistent results:
- Intra-Request
- Inter-Request
Specific treatment for sensitive or “panic” outcomes:
- Drug use monitoring
- Tumor markers
Result discrepancy management
Analytic profiles proposal
Labco Nous provides the development of diagnostic algorithms for its customers in:
- Tumor, hormonal, auto-immune, infectious, genetic, and similar diagnoses
And based on the results, proposes additional tests:
- Avoiding new extractions
- Shortening diagnostic response time
- Facilitating the rapid start of treatment
Result confirmation
Confirmation of an outcome includes a commitment to precise indication of a new issue date.
Discrepancy and interpretation of results
Labco Nous communicates directly with the client laboratory for interpretive analysis of those results rated "a priori" as incongruous.
Labco Nous facilitates interpretive consensus between the client laboratory and clinical evaluation of the patient.