Delivery Dates

Consistent service quality and customer focus

Labco Nous organizes its processes around customer needs, taking special care of the critical aspects of our services, subject to a constant process of evolution and improvement.

Our goal is to overcome physical barriers to integrate our service offering efficiently and harmoniously in the operations of our clients, thus becoming an extension of their laboratories.

  • Permanent ongoing information
    - Test Catalog
    - Method updates
    - Introduction of new parameters
    - Available pre-reports
    Continuous information regarding service process
    - Maximum days until delivery of results
    - Weekday of test setup
    - Expected date of result
    - Expected date of result following an incident
    - Confirmations and status reports
  • Monthly or inter-period compliance reports upon client laboratory request
  • Standardized and customizable monitoring systems and incident reporting
  • Commitment to response time
    - Any result confirmation process includes a binding new date for results.
  • Catalogs and special offers indexed by delivery times
    - 82.9% of tests from 1 – 3 days
    - 12.6% of tests from 4 – 10 days
    - 4.6%  of tests > 10 days
Unidad de Diagnóstico Genético
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