Quality

Labco Nous:  A process-driven organization backed by a demanding quality policy and commitment to customer service.

Quality as value and goal

  • We think of Quality Management as a day-by-day test to which we are subjected by our client laboratories.
  • We document what we do (transparency), we do what we say (consistency), in the manner we are  committed to (consistency), we submit to external requirements (certification) and the daily scrutiny of our customers (responsibility).
  • Our continuous improvement is based on the management of shared knowledge among our professional teams, client laboratories, and suppliers.

Quality as management and control system

  • Quality delivery via enabling full tracking of our internal processes, and continuous improvement via external benchmarking with other laboratories and technical organizations.
  • Reference standards
    UNE-EN-ISO 9001:2008
    Spanish Law 15/1999 on Personal Data Protection
certificación 2 certificación 1
certificación 2 certificación 2
  • Process indicators
    Key performance indicators for monitoring quality throughout each phase:
    - Pre-analytical (new test introduction, labeling, full traceability, identification and registration)
    - Analytics (delivery times, confirmation of results, special services)
    - Post-analytical (discrepancies, reporting of results)
  • Plans for Improvement
    Corrective, preventive and predictive decisions and initiatives to improve internal efficiency and customer satisfaction
  • Audits
    The system is audited both internally and externally (SGS)
    SAPA, SEQC/AEHH, European Molecular Quality Network (EMQN) European Cytogenetic Quality (ECQ), Spanish Association of Human Genetics (AEGH) and international genetics networks ECARUCA, EUROGENETEST and EDDNAL
    • Quality as goal commitment

      • Labco Nous has a Corporate Quality Manual in which its systems, processes and quality control criteria, according to standardized and good laboratory practices, are defined.
      • The Manual and Annual Quality Report are available to our client laboratories on request.
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